VSS Software Return Policy
This policy applies to packaged software only. For information on
obtaining a refund for downloaded software, see our Downloaded Software Return
Policy. Should you need to return a packaged software product, the
following guidelines must be adhered to:
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All returns must be pre-authorized by VSS. Refunds will not be made on
unauthorized returns.
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Product not purchased directly from VSS must be returned to the place of
purchase and is subject to the return policies of the place of purchase.
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Returned products must be complete of ALL components (CD, manuals,
software carton, etc.) that comprised the original shipment. No credit will
be issued for incomplete or non-VSS product / component returns.
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Returns in the United States must be received by VSS within 35 days after
the date VSS ships the product. Returns for shipments from VSS to locations
outside the United States must be received by VSS within 60 days after the
date VSS ships the product.
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All returns must have a Return Merchandise Authorization # (RMA) clearly
displayed on the outside of the return package. To receive an RMA, contact
VSS at 888-732-1176, Monday-Friday, between the hours of 8am and 6pm Eastern
time, or e-mail them at sales@virtualstudiosystems.com.
You will be given the RMA # and the address for the return.
VSS suggests that you return the package with a carrier that has a
reliable tracking system as VSS will not make a refund until it receives the
package.
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Upon receipt of an authorized return, VSS will provide a refund to you,
less shipping and handling charges, which will not be refunded.
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Refunds will be made in the same manner as the product was originally
purchased. If you purchased by check, VSS will send you a check. If you
purchased by credit card, your account will be credited.
Please allow 4 - 6 weeks for your refund to appear on your account or to
receive a check by mail.
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